Fairvi (“Fairvi“ or “we“ or “us” or “our” shall mean:), respect your privacy and we are committed to protecting your privacy through our compliance with this policy.
This policy describes our practices in connection with information that we collect through our Fairvi Virtual Event Cloud software platforms and applications (collectively our “Applications”) as well as Fairvi’s privacy practices in relation to the use of Fairvi’s websites (such as www.Fairvi.com and other subdomain of the Fairvi websites that link to this policy and external marketing activities.
This policy also describes your data protection rights, including a right to object to some of Fairvi’s processing. The Policy does not apply to information collected by any third party, including through any third-party application or content (including advertising) that links to or is accessible from our Applications or websites.
This policy applies to the following classification of individuals that interact with Fairvi:
Fairvi’s Applications are flexible and allow our Customers to collect a variety of personal data from and about their Customer Business Contacts, including name, organization, title, postal address, e-mail address, telephone number, fax number, social media account ID, credit or debit card number and other information including but not limited to dietary preferences, interests, opinions, activities, age, gender, education, experience and occupation.
Fairvi’s use of personal information collected through our Applications shall be limited to the purpose of providing the service for which our Customers have engaged Fairvi, to improve our services, or as required or permitted by law.
If you do not agree with our policies and practices, you may choose not to use our Applications.
If a Customer Business Contact chooses to use our Applications to conduct business with a Customer (for example register for or attend an event, respond to an online survey, download a mobile application, or send or respond to a Request for Proposal (“RFP”)), any information provided in connection with that interaction will be transferred to, and under the control of, the Customer.
Customers will also have access to information (including personal data and Application usage data) related to how Customer Business contacts interact with the Applications they use. In such instances, the Customers act as data controllers towards the Customer Business Contact, under the European Economic Area (“EEA”) data protection laws. Therefore, Fairvi cannot and does not take responsibility for the privacy practices of Customers.
The information practices of our Customers are governed by their privacy policies. We encourage Customer Business Contacts to review the Customers’ privacy policies to understand their practices and procedures.
Fairvi does not use personal data of our Customer Business Contacts for any purposes other than to provide services that our Customers have contracted us to provide through our Applications, as noted below, to improve our services, or as required or permitted by law. Fairvi does not sell personal data of our Customer Business Contacts. For more information, you can read our ‘Data Processing Agreement‘
We collect personal data from our customers in order to facilitate communication and delivery of the Applications that our Customers are interested in or contract us to provide. For example, we may collect Customer contact information, whether through the execution of a contract, use of our services, a form on our website, queries submitted to our chat agent, and interaction with our sales or customer support team, sign up for an event, or a response to one of our surveys or marketing emails. We do not collect any bank related or credit card/Debit card related information for payment purposes.
We may record Customer telephone calls made to our Client Services team for legitimate business interests related to providing Customer support, compliance with laws, training, and quality assurance. We retain such recordings until 30 days after the date of recording unless otherwise needed for contract implementation or further employee training.
We and our vendors collect Customer usage information about how our customers interact with our Applications. This includes which webpages you visit, what you click on, when you perform certain actions, what language preference you have, what you buy, and so on.
We process Customer’s and their Customer Business Contacts’ personal data in the following manner:
We aggregate and anonymize information about (i) Customers and Customer Business Contacts, and (ii) the use of our Applications in order to improve our Applications and to create benchmark and other business intelligence products. None of the aggregated and anonymized information contains personal data (i.e., does not identify any individual).
For more information, you can read our ‘Data Processing Agreement‘
Cookies and Web Beacons
Below are the technologies we use for automatic data collection. We do not use any of these technologies to collect information from Customer Business Contacts for marketing or advert
Fairvi processes Visitor data separately and distinctly from the way we process Customer and Customer Business Contact data. By visiting our websites, attending Fairvi marketing events or providing us with your personal information, Visitors consent to the collection, processing, and storage of their personal information as described in this section.
Visitor Personal Data Collected
Fairvi collects personal data including name, title, postal address, e-mail address, telephone number, social media account ID, company information (including financial and billing information when purchasing Fairvi services), survey responses, message board posts, chat messages, contest entries, and promotional inquiries. We may collect this Visitor information through a form on our website or our subdomain, queries submitted to our chat agent, and interaction with our sales or customer support team when signing up for an event or through a response to one of our surveys or marketing emails. We use this information to provide you with additional details about our services, conduct research, provide whitepapers or contact you after your visit.
We also collect personal data from third party sources, such as public databases, joint marketing partners, and social media platforms. For example, if a Visitor elects to connect her social media account to her account for our websites, certain personal data from the social media account will be shared with us, which may include personal data that is part of the Visitor’s profile or her friends’ profiles.
If you elect to do so, when you provide a reference, we collect personal information about your contacts, such as:
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
If you believe that someone else has provided us with your personal information and you would like to request us to remove it from our database, please submit a request at https://www.Fairvi.com/contactus/. Additionally, we and our analytics service providers collect personal data from cookies and similar technologies to collect information about the pages Visitors view, links Visitors click on, Visitors’ web browser information, Visitors’ IP address, and other actions Visitors may take when accessing our websites. For additional information about our use of these technologies and how to control them, see “Cookies and similar technologies“ section above.
Fairvi’s Use of Visitor Personal Data Collected
Fairvi processes Visitor personal data to:
Storing of Visitor Personal Data
Where we process Visitor’s personal data for marketing purposes or with Visitor consent, we process the data until the Visitor asks us to stop. It typically takes up to 30 days to implement your request, but in no event longer than required by applicable law. Fairvi will not retain Visitor’s personal data longer than the statutory retention period permitted in the local jurisdictions where Fairvi services are marketed and provided. We also keep a record of when Visitors have asked us not to send direct marketing or to process Visitor data indefinitely so that we can respect the Visitor’s request in the future.
Sharing of Visitor Data
Fairvi may share information with third-party service providers contracted to provide services on our behalf as well as third parties who resell Fairvi services.
Fairvi may also engage with business partners to jointly offer products, services or other programs such as webinars or whitepapers and from time to time, we may share personal data if you purchase or show interest in any jointly-offered products or services.
Fairvi will only share personal data of Visitors who attend a Fairvi marketing event with third parties if a) the Visitor explicitly consents, or b) it is permissible under applicable law.
Access, correct or delete Visitor data
Visitors have the same rights to access, correct or delete their personal data as do our Customers, as outlined in the section “How can Customer access, correct or delete your personal data?”
Any Visitor that seeks to access, correct or delete data, can do so by submitting a request on our website at https://www.Fairvi.com/contactus/ Fairvi will process this request within 30 days.
We will not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. In such instances, we will inform the Visitor about the legal obligations that prevent us from fulfilling the request.
We will maintain an audit history of any requests to access, correct or delete the personal information to maintain a record of compliance with regulatory requirements.
Cookies and similar technologies
We use a variety of organizational, technical and administrative measures to protect personal data within our organization. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Information“ section below.
This Privacy Notice may be revised periodically and this will be reflected by the “effective date” below. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Notice in effect when we received the personal information you provided. Your continued use of the Fairvi Site constitutes your agreement to this Privacy Notice and any future revisions. For revisions to this Privacy Notice that may be materially less restrictive on our use or disclosure of the personal information you have already provided to us, we will attempt to obtain your consent before implementing such revisions with respect to such information. Date Last Modified: This Privacy Notice was last modified 8th September, 2020.
Data Processing Agreement
This Data Processing Agreement (“DPA”) is for the product named Fairvi. This agreement includes the Standard Contractual Clauses, as applicable, and reflects the parties’ agreement with respect to the terms governing the Processing of Personal Data under the Fairvi Customer Terms of Service (the “Agreement”). This DPA is an amendment to the Agreement and is effective upon its incorporation into the Agreement, which incorporation may be specified in the Agreement, an Order or an executed amendment to the Agreement. Upon its incorporation into the Agreement, the DPA will form a part of the Agreement.
The term of this DPA shall follow the term of the Agreement. Terms not otherwise defined herein shall have the meaning as set forth in the Agreement.
“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
“Data Protection Law” means all applicable legislation relating to data protection and privacy including without limitation the EU Data Protection Directive 95/46/EC and all local laws and regulations which amend or replace any of them, including the GDPR, together with any national implementing laws in any Member State of the European Union or, to the extent applicable, in any other country, as amended, repealed, consolidated or replaced from time to time. The terms “process”, “processes” and “processed” will be construed accordingly.
“Data Subject” means the individual to whom Personal Data relates.
“Instruction” means the written, documented instruction, issued by the Controller to the Processor, and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalizing, blocking, deletion, making available).
“Personal Data” means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Law
“Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.
“Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.
“Processor” means a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.
Contact information, the extent of which is determined and controlled by the Customer in its sole discretion, and other Personal Data such as navigational data (including website usage information), email data, system usage data, application integration data, and other electronic data submitted, stored, sent, or received by end users via the Fairvi Product. Personal Data will be Processed for purposes of providing the services set out and otherwise agreed to in the Agreement and any applicable Order.
The Processor shall collect, process and use Personal Data only within the scope of the Controller’s instructions. If the Processor believes that an Instruction of the Controller infringes the Data Protection Law, it shall immediately inform the Controller without delay. If the Processor cannot process Personal Data in accordance with the Instructions due to a legal requirement under any applicable European Union or Member State law, the Processor will (i) promptly notify the Controller of that legal requirement before the relevant Processing to the extent permitted by the Data Protection Law; and (ii) cease all Processing (other than merely storing and maintaining the security of the affected Personal Data) until such time as the Controller issues new instructions with which the Processor is able to comply.
The Processor shall take the appropriate technical and organizational measures to adequately protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. Such measures include, but are not be limited to:
The subject-matter of Processing of Personal Data by the Processor is the provision of the services to the Controller that involves the Processing of Personal Data. Personal Data will be subject to those Processing activities as may be specified in the Agreement and an Order.
The Controller’s contacts and other end users including the Controller’s employees, contractors, collaborators, customers, prospects, suppliers and subcontractors. Data Subjects also include individuals attempting to communicate with or transfer Personal Data to the Controller’s end users.
The Controller shall be solely responsible for complying with the statutory requirements relating to data protection and privacy, in particular regarding the disclosure and transfer of Personal Data to the Processor and the Processing of Personal Data. For the avoidance of doubt, the Controller’s instructions for the Processing of Personal Data shall comply with the Data Protection Law. The Controller shall inform the Processor without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the Processing of Personal Data.
The Processor will provide reasonable assistance, including by appropriate technical and organizational measures and taking into account the nature of the Processing, to enable the Controller to respond to any request from Data Subjects seeking to exercise their rights under the Data Protection Law with respect to Personal Data (including access, rectification, restriction, deletion or portability of Personal Data, as applicable), to the extent permitted by the law. If such a request is made directly to the Processor, the Processor will promptly inform the Controller and will advise Data Subjects to submit their request to the Controller. The Controller shall be solely responsible for responding to any Data Subjects’ requests. The Controller shall reimburse the Processor for the costs arising from this assistance.
The Processor will notify the Controller as soon as practicable after it becomes aware of any of any Personal Data Breach affecting any Personal Data. At the Controller’s request, the Processor will promptly provide the Controller with all reasonable assistance necessary to enable the Controller to notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if the Controller is required to do so under the Data Protection Law.
The Processor shall be entitled to engage sub-processors to fulfil the Processor’s obligations defined in the Agreement by way for the controller agreeing to the terms of service of Fairvi. Where the Processor engages sub-processors, the Processor will engage only with sub processors whose terms of service honor the same obligations that apply to the Processor under this DPA.
The Controller acknowledges and agrees that, in connection with the performance of the services under the Agreement, Personal Data will be transferred to Fairvi.
Please contact Fairvi with any questions or comments about this Privacy Notice by sending an email to us at admin@Fairvi.com