Privacy Policy

Fairvi Solution Pvt Ltd


Fairvi (“Fairvi“ or “we“ or “us” or “our” shall mean:), respect your privacy and we are committed to protecting your privacy through our compliance with this policy.

This policy describes our practices in connection with information that we collect through our Fairvi Virtual Event Cloud software platforms and applications (collectively our “Applications”) as well as Fairvi’s privacy practices in relation to the use of Fairvi’s websites (such as and other subdomain of the Fairvi websites that link to this policy and external marketing activities.

This policy also describes your data protection rights, including a right to object to some of Fairvi’s processing. The Policy does not apply to information collected by any third party, including through any third-party application or content (including advertising) that links to or is accessible from our Applications or websites.

For Customers, Customer Business Contact or Visitor.

This policy applies to the following classification of individuals that interact with Fairvi:

  • Customers: Customers are individuals that are employees or associates of Fairvi’s direct customers (for example, exhibition organisers, Job fair organisers, event organisers, TradeFair organisers, event planners, Corporate, Businesses and College campus placement organiser), including customer personnel that are assigned a login ID and are authorized to access and use our Applications pursuant to an active Fairvi agreement, or under a temporary evaluation license, if available. Additionally, Customers include individuals who self-register to access our Applications.
  • Customer Business Contacts: Customer Business Contacts are individuals that interact with our Customers through our Applications. These include our Customers’ current and prospective clients, members, attendees, sponsors, partners, exhibitors, marketing partners or other business contacts. For example, Customer Business Contacts include individuals that register for an event organized by a Customer, complete an online survey using one of Fairvi’s Applications.
  • Visitors: Individuals and prospective customers who interact with our Websites (for instance, to read about Fairvi products and services, or sign up for an online demo), as well as those who attend Fairvi marketing events (for instance, Fairvi live events and webinars) and whom we meet at a tradeshow or learn about through a referral from third parties or other external sources.

Collection of personal data by customer?

Fairvi’s Applications are flexible and allow our Customers to collect a variety of personal data from and about their Customer Business Contacts, including name, organization, title, postal address, e-mail address, telephone number, fax number, social media account ID, credit or debit card number and other information including but not limited to dietary preferences, interests, opinions, activities, age, gender, education, experience and occupation.

Fairvi’s use of personal information collected through our Applications shall be limited to the purpose of providing the service for which our Customers have engaged Fairvi, to improve our services, or as required or permitted by law.

If you do not agree with our policies and practices, you may choose not to use our Applications.

Customers collect personal data?

  • When Customer Business Contacts voluntarily and explicitly enter personal data into our Applications.
  • When our Customers enter Customer Business Contacts into our Applications, when permitted, including by having a legitimate business interest or obtaining explicit consent from a Customer Business Contact.
  • Automatically, as Customer Business Contacts interact with our Applications, using commonly used information-gathering technologies such as cookies. For additional information about these technologies, see the section below titled “How does Fairvi use cookies and similar technologies?“.

Customers use personal data?

If a Customer Business Contact chooses to use our Applications to conduct business with a Customer (for example register for or attend an event, respond to an online survey, download a mobile application, or send or respond to a Request for Proposal (“RFP”)), any information provided in connection with that interaction will be transferred to, and under the control of, the Customer.

Customers will also have access to information (including personal data and Application usage data) related to how Customer Business contacts interact with the Applications they use. In such instances, the Customers act as data controllers towards the Customer Business Contact, under the European Economic Area (“EEA”) data protection laws.  Therefore, Fairvi cannot and does not take responsibility for the privacy practices of Customers.

The information practices of our Customers are governed by their privacy policies. We encourage Customer Business Contacts to review the Customers’ privacy policies to understand their practices and procedures.

Fairvi use or sell personal data collected by our Customers?

Fairvi does not use personal data of our Customer Business Contacts for any purposes other than to provide services that our Customers have contracted us to provide through our Applications, as noted below, to improve our services, or as required or permitted by law. Fairvi does not sell personal data of our Customer Business Contacts. For more information, you can read our ‘Data Processing Agreement‘


How does Fairvi collect and process personal data from our Customers and their Customer Business Contacts?

We collect personal data from our customers in order to facilitate communication and delivery of the Applications that our Customers are interested in or contract us to provide. For example, we may collect Customer contact information, whether through the execution of a contract, use of our services, a form on our website, queries submitted to our chat agent, and interaction with our sales or customer support team, sign up for an event, or a response to one of our surveys or marketing emails. We do not collect any bank related or credit card/Debit card related information for payment purposes.

We may record Customer telephone calls made to our Client Services team for legitimate business interests related to providing Customer support, compliance with laws, training, and quality assurance. We retain such recordings until 30 days after the date of recording unless otherwise needed for contract implementation or further employee training.

We and our vendors collect Customer usage information about how our customers interact with our Applications. This includes which webpages you visit, what you click on, when you perform certain actions, what language preference you have, what you buy, and so on.

We process Customer’s and their Customer Business Contacts’ personal data in the following manner:

  • To disclose to our subsidiaries and affiliates for the purpose of providing services to our Customers and their Customer Business Contacts.
  • To disclose to contractors, service providers, and other third parties as reasonably necessary or prudent to provide, maintain and support our Applications for our Customers and their Customer Business Contacts, such as, for example, payment processors and data center or Web hosting providers. Fairvi does not share, sell or trade any information with such third parties for any promotional purposes.
  • To deliver the services that our Customer has contracted us to provide through our Applications. Some examples include:
    • If a Customer Business Contact uses one of our Applications to register for an event, we will use their provided email address to send them information and announcements relating to that event.
    • When a Customer or Customer Business Contact uses their social media credentials to share information on their social media platform or to log into one of our Applications, we will share information with their social media account provider. The information we share will be governed by the social media site’s privacy policy.
    • To disclose to virtual event organizers, exhibitors, or other attendees, as directed by a Customer or consented to by a Customer Business Contact, such as clicking to give consent to receive exhibitor information, or actively consenting to share information in a Fairvi mobile application (e.g., name, contact information, profile picture, survey responses, Q&A features, comments, messages, poll responses, etc.).
  • To deliver to a third party in the event of a merger, divestiture, restructuring, recapitalization, reorganization, dissolution or other sale or transfer of some or all Fairvi’s assets, whether as a continuing operating business or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by Fairvi about our Customers and Customer Business Contacts is among the assets transferred.
  • For our internal business purposes that include administering access and use of our Applications, data analysis, securely identifying Customers upon logging onto an Application, enhancing or modifying our Applications, determining the effectiveness of our promotional campaigns, billing for Services, and operating our business.
  • As we believe to be necessary or appropriate:  (a) under applicable law, including laws outside your country of residence; (b) to respond to requests from public and government authorities including public and government authorities outside your country of residence, and (c) to protect against or identify fraudulent transactions.
  • For other purposes when Customer Business Contacts provide explicit consent.

We aggregate and anonymize information about (i) Customers and Customer Business Contacts, and (ii) the use of our Applications in order to improve our Applications and to create benchmark and other business intelligence products. None of the aggregated and anonymized information contains personal data (i.e., does not identify any individual).


What is the legal basis for Fairvi to process personal data from the EEA?

For more information, you can read our ‘Data Processing Agreement‘

How does Fairvi use cookies and similar technologies?

Cookies and Web Beacons

We and our vendors use cookies or similar automatic data collection technologies as individuals interact with our Applications to collect certain information about their equipment, browsing actions and patterns, including:

  • Details of your visits to our Applications, such as the date and time you access our Applications, length of time you spend on our Applications, websites that linked to our Applications or websites linked from our Applications, the resources and content that you access and use on the Applications.
  • Information about your computer and internet connection, such as your IP Address, computer type, screen resolution, language, Internet browser type and version.

Below are the technologies we use for automatic data collection. We do not use any of these technologies to collect information from Customer Business Contacts for marketing or advert

Third Party Providers

We use third-party analytics providers, including Google, and others, to collect information about the usage of our Applications and websites to enable us to improve how they work.  The information allows us to see the overall patterns of usage on the Applications, helps us record any difficulties you have with the Applications, shows us whether our advertising is effective or not, and allows us to use responses to advertisements to optimize ad performance.  Google Analytics, Adobe, and Mixpanel use cookies and other similar technologies to collect information about the usage of our Applications and to report website trends to us, without storing any personal data on external third-party analytics provider platforms.  See below for more information, or to opt-out of these practices:

  • You may opt-out of Google Analytics by clicking here.
  • Video and Chat call provided by agora. 

How does Fairvi process data from Visitors?

Fairvi processes Visitor data separately and distinctly from the way we process Customer and Customer Business Contact data. By visiting our websites, attending Fairvi marketing events or providing us with your personal information, Visitors consent to the collection, processing, and storage of their personal information as described in this section.

Visitor Personal Data Collected

Fairvi collects personal data including name, title, postal address, e-mail address, telephone number, social media account ID, company information (including financial and billing information when purchasing Fairvi services), survey responses, message board posts, chat messages, contest entries, and promotional inquiries. We may collect this Visitor information through a form on our website or our subdomain, queries submitted to our chat agent, and interaction with our sales or customer support team when signing up for an event or through a response to one of our surveys or marketing emails. We use this information to provide you with additional details about our services, conduct research, provide whitepapers or contact you after your visit.

We also collect personal data from third party sources, such as public databases, joint marketing partners, and social media platforms.  For example, if a Visitor elects to connect her social media account to her account for our websites, certain personal data from the social media account will be shared with us, which may include personal data that is part of the Visitor’s profile or her friends’ profiles.

If you elect to do so, when you provide a reference, we collect personal information about your contacts, such as:

  • Name
  • Work email
  • Organization
  • Designation
  • Phone number
  • City of residence
  • ZIP code

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

If you believe that someone else has provided us with your personal information and you would like to request us to remove it from our database, please submit a request at Additionally, we and our analytics service providers collect personal data from cookies and similar technologies to collect information about the pages Visitors view, links Visitors click on, Visitors’ web browser information, Visitors’ IP address, and other actions Visitors may take when accessing our websites. For additional information about our use of these technologies and how to control them, see “Cookies and similar technologies“ section above.

Fairvi’s Use of Visitor Personal Data Collected

Fairvi processes Visitor personal data to:

  • Analyze how our websites are accessed;
  • Personalize your browsing experience and present products or features that may be more applicable to you;
  • Identify website technical problems;
  • Discover, investigate and remediate fraudulent or illegal activity;
  • Transmit notices related to product, service, or policy changes;
  • Respond to your product and service inquiries;
  • Send you information such as product announcements, newsletters, whitepapers, other relevant offers, and upcoming promotions or events (where required, dependent on jurisdiction, we will seek and obtain your explicit consent before sending marketing emails);
  • Plan and host Fairvi corporate events, host online forums and social networks in which Visitors may participate;
  • Analyze and identify new prospects;
  • Create tailored advertising, sales, and promotional programs; and
  • Bill customers for our services and assess the financial capability of prospective customers to afford Fairvi’s solutions.

Storing of Visitor Personal Data

Where we process Visitor’s personal data for marketing purposes or with Visitor consent, we process the data until the Visitor asks us to stop. It typically takes up to 30 days to implement your request, but in no event longer than required by applicable law. Fairvi will not retain Visitor’s personal data longer than the statutory retention period permitted in the local jurisdictions where Fairvi services are marketed and provided. We also keep a record of when Visitors have asked us not to send direct marketing or to process Visitor data indefinitely so that we can respect the Visitor’s request in the future.


Sharing of Visitor Data

Fairvi may share information with third-party service providers contracted to provide services on our behalf as well as third parties who resell Fairvi services.

Fairvi may also engage with business partners to jointly offer products, services or other programs such as webinars or whitepapers and from time to time, we may share personal data if you purchase or show interest in any jointly-offered products or services.

Fairvi will only share personal data of Visitors who attend a Fairvi marketing event with third parties if a) the Visitor explicitly consents, or b) it is permissible under applicable law.

Access, correct or delete Visitor data

Visitors have the same rights to access, correct or delete their personal data as do our Customers, as outlined in the section “How can Customer access, correct or delete your personal data?

Any Visitor that seeks to access, correct or delete data, can do so by submitting a request on our website at  Fairvi will process this request within 30 days.

We will not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. In such instances, we will inform the Visitor about the legal obligations that prevent us from fulfilling the request.

We will maintain an audit history of any requests to access, correct or delete the personal information to maintain a record of compliance with regulatory requirements.

Cookies and similar technologies

All practices related to cookies and their usage described in the section “How does Fairvi use cookies and similar technologies” also applies to Visitors when they interact with our websites.


How does Fairvi secure the data it processes?

We use a variety of organizational, technical and administrative measures to protect personal data within our organization.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact Information section below.

How does Fairvi publicize changes to its Privacy Policy?

This Privacy Notice may be revised periodically and this will be reflected by the “effective date” below. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Notice in effect when we received the personal information you provided. Your continued use of the Fairvi Site constitutes your agreement to this Privacy Notice and any future revisions. For revisions to this Privacy Notice that may be materially less restrictive on our use or disclosure of the personal information you have already provided to us, we will attempt to obtain your consent before implementing such revisions with respect to such information. Date Last Modified: This Privacy Notice was last modified 8th September, 2020.

Data Processing Agreement 

This Data Processing Agreement (“DPA”) is for the product named Fairvi. This agreement includes the Standard Contractual Clauses, as applicable, and reflects the parties’ agreement with respect to the terms governing the Processing of Personal Data under the Fairvi Customer Terms of Service (the “Agreement”). This DPA is an amendment to the Agreement and is effective upon its incorporation into the Agreement, which incorporation may be specified in the Agreement, an Order or an executed amendment to the Agreement. Upon its incorporation into the Agreement, the DPA will form a part of the Agreement.

The term of this DPA shall follow the term of the Agreement. Terms not otherwise defined herein shall have the meaning as set forth in the Agreement.


Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.

Data Protection Law means all applicable legislation relating to data protection and privacy including without limitation the EU Data Protection Directive 95/46/EC and all local laws and regulations which amend or replace any of them, including the GDPR, together with any national implementing laws in any Member State of the European Union or, to the extent applicable, in any other country, as amended, repealed, consolidated or replaced from time to time. The terms “process”, “processes” and “processed” will be construed accordingly.


Data Subject means the individual to whom Personal Data relates.

Instruction means the written, documented instruction, issued by the Controller to the Processor, and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalizing, blocking, deletion, making available).

Personal Data means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Law

“Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.

“Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.

“Processor” means a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.

Types of Personal Data and Purpose of Processing

Contact information, the extent of which is determined and controlled by the Customer in its sole discretion, and other Personal Data such as navigational data (including website usage information), email data, system usage data, application integration data, and other electronic data submitted, stored, sent, or received by end users via the Fairvi Product. Personal Data will be Processed for purposes of providing the services set out and otherwise agreed to in the Agreement and any applicable Order.

Obligations of the Processor

The Processor shall collect, process and use Personal Data only within the scope of the Controller’s instructions. If the Processor believes that an Instruction of the Controller infringes the Data Protection Law, it shall immediately inform the Controller without delay. If the Processor cannot process Personal Data in accordance with the Instructions due to a legal requirement under any applicable European Union or Member State law, the Processor will (i) promptly notify the Controller of that legal requirement before the relevant Processing to the extent permitted by the Data Protection Law; and (ii) cease all Processing (other than merely storing and maintaining the security of the affected Personal Data) until such time as the Controller issues new instructions with which the Processor is able to comply.

The Processor shall take the appropriate technical and organizational measures to adequately protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. Such measures include, but are not be limited to:

  1. the prevention of Personal Data Processing systems from being used without authorization (logical access control),
  2. ensuring that Personal Data cannot be read, copied, modified or deleted without authorization during electronic transmission, transport or storage on storage media, and that the target entities for any transfer of Personal Data by means of data transmission facilities can be established and verified (data transfer control),
  3. ensuring that Personal Data is processed solely in accordance with the Instructions (control of instructions),
  4. ensuring that Personal Data is protected against accidental destruction or loss (availability control).
  5. Ensure that Personal Data is backed up and maintained using industry standards
  6. Ensure the infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.99% uptime for access to the Processor’s services.

Subject Matter and Nature of Processing

The subject-matter of Processing of Personal Data by the Processor is the provision of the services to the Controller that involves the Processing of Personal Data. Personal Data will be subject to those Processing activities as may be specified in the Agreement and an Order.

Categories of Data Subjects

The Controller’s contacts and other end users including the Controller’s employees, contractors, collaborators, customers, prospects, suppliers and subcontractors. Data Subjects also include individuals attempting to communicate with or transfer Personal Data to the Controller’s end users.

Customer Responsibility

The Controller shall be solely responsible for complying with the statutory requirements relating to data protection and privacy, in particular regarding the disclosure and transfer of Personal Data to the Processor and the Processing of Personal Data. For the avoidance of doubt, the Controller’s instructions for the Processing of Personal Data shall comply with the Data Protection Law. The Controller shall inform the Processor without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the Processing of Personal Data.

Rectification, Restriction and Erasure of Data

The Processor will provide reasonable assistance, including by appropriate technical and organizational measures and taking into account the nature of the Processing, to enable the Controller to respond to any request from Data Subjects seeking to exercise their rights under the Data Protection Law with respect to Personal Data (including access, rectification, restriction, deletion or portability of Personal Data, as applicable), to the extent permitted by the law. If such a request is made directly to the Processor, the Processor will promptly inform the Controller and will advise Data Subjects to submit their request to the Controller. The Controller shall be solely responsible for responding to any Data Subjects’ requests. The Controller shall reimburse the Processor for the costs arising from this assistance.

Data Breaches

The Processor will notify the Controller as soon as practicable after it becomes aware of any of any Personal Data Breach affecting any Personal Data. At the Controller’s request, the Processor will promptly provide the Controller with all reasonable assistance necessary to enable the Controller to notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if the Controller is required to do so under the Data Protection Law.

Sub Processors

The Processor shall be entitled to engage sub-processors to fulfil the Processor’s obligations defined in the Agreement by way for the controller agreeing to the terms of service of Fairvi. Where the Processor engages sub-processors, the Processor will engage only with sub processors whose terms of service honor the same obligations that apply to the Processor under this DPA.

Transfer of Personal Data

The Controller acknowledges and agrees that, in connection with the performance of the services under the Agreement, Personal Data will be transferred to Fairvi.

Contact Information:

Please contact Fairvi with any questions or comments about this Privacy Notice by sending an email to us at